¶ Opening Session and Entering Sales Mode
At the start of every shift, open a session on the till and enter Sales mode before serving customers.
Daily routine: Open a session at the start of the day and close it at the end of the day.
Contact EPOS Support on Channel 10 if you cannot select a session or the till will not enter Sales mode.
¶ When to do this
- Start of shift — before your first sale
¶ Opening a session
Follow these steps in order:
1: On the Log On screen, enter the Till ID shown on the top of the till, or swipe your manager card.2: From the menu, select Open Session.3: Select the correct session for your outlet or shift. If you are unsure, ask your manager before continuing.4: When prompted for the opening float, enter 0.00 — do not enter any other amount.5: Select Sales to open the till and start serving customers.
Important: Always enter 0.00 for the opening float unless your manager has told you otherwise.
¶ Entering Sales mode
After you select Sales, the till opens the sales screen. You can now:
- Scan or select products
- Take card and cash payments
- Process refunds (if permitted on your login)
If the sales screen does not appear, return to the menu and select Sales again. If it still fails, contact EPOS Support on Channel 10.
¶ Troubleshooting
| Problem | What to do |
|---|---|
| Cannot log on | Check the Till ID on the top of the till; try swiping your manager card |
| Unsure which session to pick | Ask your manager — do not guess |
| Till asks for a float other than 0.00 | Enter 0.00 unless your manager has given different instructions |
| Sales option missing or greyed out | Contact EPOS Support on Channel 10 |
| Session already open | Ask your manager whether to join the existing session or wait for it to be closed |