How core cellar stock sales work — key rules, contacts, and the step-by-step process for operators and cellar staff.
Follow these rules at all times when operating in a core cellar.
1 : PDQ devices must not be moved between core cellars. They stay in their assigned cellar unless authorised by EPOS.2 : All box requisitions must be processed through the tills — no exceptions.3 : Any issues with tills or card machines must be raised with Boxes cellar so EPOS can resolve them.4 : Internet cables must not be removed from tills.1 : Boxes cellar —2 : Main cellar —Add contact names, radio channels, or phone numbers above as directed by your venue.
End-to-end process for a stock sale through the cellar:
1 : The operator gives the Venner the stock sheet and requisition forms.2 : The Venner inputs the requested stock into the till system.3 : The operator is given the stock price and a PDQ device, takes payment from the customer, and returns with the PDQ and receipt.4 : The Venner puts the receipted amount through the till using the Standalone Card button.5 : The receipt and requisition form are stapled to the operator's stock sheet.6 : The stock sheet and requested stock are handed back to the operator.Till or card machine issues must be raised with Boxes cellar in the first instance. For EPOS support, contact Channel 10 and state your unit name clearly.