1 : order placement:1.1 when a cutomer places an order at the kiosk, it is sent to your unit's kitchen management system (KMS)1.2The KMS is typically located behind the bar and resembles a till unit.
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2 Order Display on KMS:- The order appears as a ticket on the KMS with the order details.
- The ticket status is set to "pending", awaiting your acceptance.
- IMPORTANT: orders are not sent to the kitchen or bar printers until you accept them on the KMS.
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3 Accepting the order:- When you accept the order on the KMS:
-The ticket status changed to "Preparing"
-Tickets are automatically sent to the Kitchen and bar printers.
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Finishing the order
4.1: Order completion:
-Once the kitchen or bar has prepared the order, you need to complete it on the KMS.
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4.2 : Selecting the order:
-On the KMS, find the order with the status set to "preparing"
-Select the order by tapping on it.
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4.3 : - Completing the order
-Press the ✅ "complete button to finish the order.
-The order will now appear on any Collection screens, indicating it is ready for pickup.
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